Updated Policies and Procedures
Masks are mandatory and must be worn at all times inside our space. Refusal to comply with any of our safety polices will result in you being asked to leave the space.
In preparation for opening we have been working hard to transform our procedures to ensure that the salon is safe for everyone. Things within the salon have changed in accordance with the government guidelines. To provide a safe environment for all, we have updated many of our salon procedures until further notice. We thank you in advance for your full support in these new changes. These will allow us to continue to provide services in a way that supports the health and wellbeing of our staff and all clients in our space.
Due to COVID-19 our polices have changed.
To protect the health of our staff:
If you have Covid-19 and feel you may have exposed your stylist, please contact us immediately so that we may begin the quarantine process. We will keep your personal information confidential.
Please reschedule if you are waiting on a pending Covid test.
Please plan ahead and reschedule if you have flown within the last 14 days of your appointment.
Please plan ahead and do not schedule an appointment within two weeks of indoor dining, and any indoor social events that require removal of your mask.
Please reschedule if you are exhibiting any allergy, cold, flu, or COVID-19 symptoms. You must have no fever for at least 72 hours without the use of fever reducers before you may rebook a missed appointment due to illness.
Likewise, we kindly require you to reschedule if you have experienced any of these symptoms within 14 days of your upcoming appointment.
Please understand that if you arrive exhibiting any symptoms of illness or have a fever of 100.4 or higher, that you will be rescheduled.
To minimize our risk, kindly reschedule if you are currently caring for someone with an illness.
Because of the nature of our work it is advised to not come to the salon if you are immunocompromised or at high risk.
You must wear an ear loop style mask to your appointment.
To protect our clients:
All members of our staff are aware of their risk as service providers, and engage in low-risk activity outside of the salon.
If a staff member has a confirmed case of Covid-19, we will call any clients that had close contact with the staff member within the window of potential transmission, and email any clients that were in that day as a courtesy. No personal information will be given in regards to the staff member, or their symptoms.
All members of our staff have their temperature taken upon arrival for their shift and are continually screened for illness.
Staff wears face masks at all times and face shields while shampooing.
Stylists do not share tools and completely disinfect their workspace between each guest.
Each station is placed 6 feet or more apart or has a full Plexiglas screen between.
Plexiglas partitions have been installed between each shampoo bowl and work station. Shampoo bowls are disinfected between use.
The waiting area has been removed
Hand-washing is practiced after every service, break, or meal.
Linens are single use and are laundered on the sanitize setting.
At the end of the day, all areas are cleaned and disinfected.
New Appointment Guidelines:
To ensure we adhere to the new 50% capacity protocols we are not allowing any guests, including children, to accompany you to your appointment. We understand that this will make scheduling difficult for some, but unfortunately at this time we cannot make any exceptions. We ask that everyone practice social distancing; please allow 6 feet between yourself and others to keep everyone feeling comfortable and safe. We’ve really missed you all but for now please no hugs, handshakes, or high-fives. All clients must have a valid credit card on file to book an appointment, which will be used for contactless payments. We are not accepting cash for payment or gratuities. Stylists have their Venmo listed if you would like to tip them directly or you may leave a gratuity on your card on file.
Do not bring any food or drink into the space.
We are unable to provide beverages or magazines at this time.
Contactless greetings only. No hugs, handshakes, or high-fives (for now.)
Only bring what can fit in your pockets. Leave purses, bags, and bulky coats in your car or at home.
Bring your own mask with “ear loops”. Tie back masks will not allow us to perform hair services. Please understand that your mask may become stained if you are receiving a hair color service.
You are required to wear your mask at all times. If you have a health barrier that prohibits a mask, please notify us when scheduling.
Make sure you’ve updated your MindBody account with a valid credit card as we are not accepting cash at this time.
To cancel or reschedule your appointment, please call (301) 339-8015.
We want to express how important it is that you never no-show an appointment. If you are no longer able to make your appointment, we ask that you give us as much notice as possible to ensure our ability to re-book it. Our updated cancellation policy requires 72 hours to cancel all appointments. To ensure our cancellation policy is upheld, we require a credit card to book any appointment. Appointments cancelled within 72 hours are subject to a 50% cancellation fee. Appointments cancelled within 24 hours will be charged 100%. We do not charge this fee for those canceling due to illness. If you have any questions regarding this policy, please communicate them before committing to an appointment. We thank you for supporting us by respecting our policy.
Client satisfaction is important to us! If you have questions or concerns about a service you are getting or have received please do not hesitate to reach out to us at firstname.lastname@example.org, or 301-339-8015. Monetary refunds will not be made for hair services rendered, however, we will happily make adjustments to the original service upon approval of your stylist. Requests for haircut or hair color adjustments must be made within 7 days of the original appointment; most corrective color processes require multiple visits, because of this color adjustments do not apply to corrective color appointments.
Model services are not eligible for future adjustments.
Credits from color consultations will only be honored at the first booking, within 30 days of the original consult. Because each stylist approaches color and cutting differently, we cannot transfer color consultation credits and notes to another stylist.
Our check-in process is phone-based now:
Arrive 5 minutes early to check in.
Call the salon to notify us of your arrival. If the line is busy, please call back as we are currently on the other line scheduling an appointment.
Please remain in your vehicle or hang out nearby in the grass.
Please wait for our call to let you know when it is your turn to come in.
Wash your hands in the restroom before entering the salon.
Once inside we will ask you to sanitize your hands, we will take your temperature, then complete a verbal health screening before being seen by your stylist.
We will have gloves available for those who would like to utilize them.
Because of the new check in process, clients who arrive late may not be able to accommodated. We will do our best to stay on schedule, but please allow leniency for us as we get used to our new sanitation procedures. Our goal is to provide a smooth transition between guests.
Have a Question?
Simply fill out form below to send us your message online
Phone : 301-339-8015
Mail : email@example.com
Salon Opening Hours:
10:00am - 07:00pm (Sundays - Closed)
15871 Redland RD
Rockville, MD 20855